Frequently Asked Questions

What is Rehabilitation & Physiotherapy?

Rehabilitation therapy is multifaceted efforts by various healthcare professionals aimed at increasing functional independence, prevent further loss of function, maintain or improve quality of life for individuals.

Who needs rehabilitation & physiotherapy therapy?

We believe that anyone can benefit from rehabilitation therapy. It is a common misconception that only patients who suffered a sport or a work related injury need rehabilitative support.

What kind of treatments do you provide?

We provide an array of services such as physiotherapy,  acupuncture, manual therapy, sports rehabilitation, nursing, counselling, psychotherapy, social work and many more. We offer various promotional packages to make sure that you get the best value possible.

How can I make an appointment?

You can make an appointment by calling us at 613-686-5818 during our hours of operation. You may also email us. When you arrive in person at our clinic we can schedule your subsequent visits.

What payment methods do you accept?

  • Direct payments such as credit card, interact and cash

  • Extended Health Benefits (e.g. employment benefits). Your dependents are also covered under such benefits. 

  • We use direct billing with e-telus (eClaims). This allows us to bill insurance companies directly and hence making it even more convenient for our patients to receive treatment at our clinic.

  • Motor Vehicle Accident Benefits. You don’t need to pay us directly; we can bill the insurance company. MVA benefits apply if you were involved in a motor vehicle accident as a passenger, driver, pedestrian, and cyclist.

  • Workplace Safety and Insurance Board Benefits.  WSIB benefits apply if you suffered a work place injury and require rehabilitation.

  • We also accept Blue Cross, Armed Forces, RCMP, and Refugee Claimant Benefits.

What to expect on my first visit?

To help us understand the nature of treatment you require we will ask you to fill out standardized intake forms. A registered healthcare professional will then complete a thorough examination and inform you about the nature of care you require and answer your questions. You may have your first treatment sessions after the assessment.

What should I bring on my first visit?

Please bring a piece of identification, insurance plan information and any applicable medical files such as a referral form, and list of current medications

What are the risks of living with pain?

Chronic pain often accompanied sleeplessness, inactivity, irritability, depression, and perpetuation of pain. Improperly treated short-lived pain may become lifelong chronic pain. Pain may also raise your blood pressure and elevate levels of adrenaline in your body which is damaging to many important organs in your body.

How can I prevent developing chronic pain and stay healthy for years to come?

You or your loved ones may be at risk of developing chronic pain and symptoms without even realizing it.  Research shows that most people don’t realize that their pain has become chronic and as a result they don’t treat it as they should. This complicates things even more as our body tries to come to terms with our limitations.

What is an interdisciplinary approach to pain and health and why is it more beneficial than multidisciplinary approach?

This simply means that several healthcare professionals are working in sync to engage in complex and complicated problem solving to help you optimize your health. This is especially important when we are dealing with limited resources such as limited insurance coverage or limited time allotted to care due to busy lifestyle. Multidisciplinary approach involves several people working in isolation with minimal communication occurring between them, which ultimately leads to duplication, misdiagnosis and perpetuation of problems.